Head Of Client Services

Full Time

About the role
You will be driven, organised, and passionate about communication.
Working closely with our Head of Strategy and our Business Growth department, you'll be instrumental in shaping projects and retainer work for our clients and leading our growing Client Services arm of the business.

What We’re looking for.

We’re on the lookout for a Head of Client Services  to join our growing team! 


Working closely with our Head of Strategy and our Business Growth  department, you’ll be instrumental in shaping projects and retainer work for our clients and leading our growing  Client Services arm of the business. 


This is a great opportunity for an established Head of Departmen twho’s looking for a new challenge and an opportunity to make their mark. For the right person, there is a lot of scope to progress far in this role at Rascal.


About The Role

  • Responsible for growing key accounts through exceptional client relationship management
  • Leading, Mentoring and Developeing our client services team members
  • Ownership of relationship with key client stakeholders – highly proactive and responsive
  • Management of debriefs and reporting to ensure we’re always learning, growing and providing the best possible service/outcome for our client 
  • Briefing for retainer, project and pitch work
  • Support with the creation of performance reports for client accounts 
  • Maintaining an inclusive, collaborative culture where high performance is recognised and inevitable
  • Work alongside new business to maximise opportunities
  • Contribute towards the strategy and planning for clients
  • Create and manage timelines and budgets for client work and pitches
  • Manage in-bound leads from the first point of contact through to pitching
  • Support the growth of Rascal – in terms of client work and growing the Client Services team
  • Establish Client Services processes to ensure the best experience for our clients, and to aid smooth workflow
  • Building and maintaining productive working relationships with team members 
  • Acting as a first point of contact and brand ambassador for Rascal clients


Key skills and experience

  • 4+ years experience in a Client Services role in an agency environment
  • 2+ years experience in a head of department / director role
  • A capable leader who can represent themselves and Rascal in a credible way
  • Knowledge of the industry and ability to build strong client relationships
  • Excellent organisational skills with a proven track record
  • Proven experience in maintaining a culture of collaboration, success and high performance
  • Strong analytical, reporting and presentation skills
  • A Client Services expert who anticipates client needs and identifies opportunities
  • Experience managing multiple client accounts and projects
  • Experience of working with creative team members 
  • An understanding of the creative process, from briefing to delivery
  • An understanding of the digital marketing mix, including but not limited to: social media, paid marketing, content marketing, digital pr and seo
  • Great project management skills with the ability to get a team behind you
  • Excellent communication skills – polished, persuasive, confident and in control
  • Excellent email and digital comms etiquette – always striving to be on point, organised, clear and concise 


About you

  • A positive attitude and ‘can do’ approach
  • A team player who is ready to roll up their sleeves and get involved 
  • A creative thinker and problem solver – where possible you always aim to present solutions and next steps instead of problems 
  • Ability to move from creative thinking to strategic planning with ease
  • You have a strategic, insight-led and considered approach
  • Quick, highly motivated and a self-starter with great attention to detail
  • Strong commercial awareness
  • Strong ambitions and keen on expanding your opportunities as the business continues to thrive 


Curious? Please send your CV over to talent@rascal.co.uk

Think you have what it takes? We would love to hear from you.
Send your C.V. and a covering letter across to

and hopefully we'll see you soon!